SOLO-O Privacy Policy
Effective date: December 2025
SOLO-O enables anonymous, non-binding phone conversations between adult users. We design the
app in a way that requires as little personal data as possible. In this Privacy Policy, we explain what
data we process, for what purposes we use it, and what rights you have.
1. Who Does This Policy Apply To?
This Privacy Policy applies to the use of the SOLO-O app and our website (together: “SOLO-O”).
SOLO-O is intended exclusively for adults. Use is permitted only from the age of 18.
2. What Data Do We Process?
2.1 Account and Registration Data
When you create an account, we process:
• Email address
• Password (stored only in hashed/encrypted form)
• Account ID (internal identifier)
We do not require real names, photos, phone numbers, and we do not create publicly visible profiles.
2.2 Matching Information (Internal Use Only)
For matching purposes, we process the following information, which is not visible to other users:
• Conversation language
• Year of birth (for internal grouping into appropriate age ranges)
• Gender (currently used within our matching system)
This information is used solely to find suitable conversation partners and to protect conversation
quality.
2.3 Usage and Device Data
When operating the app/website, technically necessary data is processed, such as:
• IP address
• Device and app information (e.g., device type, operating system, app version)
• Timestamps (login, connection attempts)
• Diagnostic and error data (crash logs)
2.4 Conversation and Connection Metadata
During and around a conversation, we process limited metadata to establish connections, ensure
quality, and detect misuse:
• Start and end time of a conversation
• Duration
• Technical connection status (e.g., disconnected, failed)
• Anonymous quality and safety signals (e.g., frequent very short calls, repeated
blocks/reports)
Important: We do not record your conversations and do not store audio recordings for later
playback.
2.5 Payment Data (Minute Purchases / Gold)
If you purchase minute packages or Gold, payment processing is generally handled via the Apple App
Store or Google Play. We do not receive your full payment details. Typically, we receive:
• Purchase/transaction ID
• Product/price
• Date and time of purchase
• Status (successful, refunded, cancelled)
We use this information to provide your purchased services, for accounting purposes, and for fraud
prevention.
2.6 Communication with Support
If you contact us, we process the content you provide (e.g., email address, message text) in order to
handle your request.
2.7 Cookies and Website Tracking
On the website, cookies or similar technologies may be used where technically necessary (e.g., for
session control). Optional analytics or marketing technologies are used only where you have given
consent, if required.
3. What Do We Use Your Data For?
We process data only where necessary for the following purposes:
• Providing and operating SOLO-O (account, login, matching, conversations)
• Security and abuse prevention (e.g., blocking, prioritization, quality control)
• Technical stability, error analysis, and service improvement
• Processing purchases and providing minutes/Gold
• Handling support inquiries
• Complying with legal obligations (e.g., tax/commercial record retention, official requests)
4. Legal Bases (GDPR)
Where the GDPR applies, processing is based in particular on:
• Art. 6(1)(b) GDPR (contract / pre-contractual measures) – e.g., account creation, matching,
call mediation, purchases
• Art. 6(1)(f) GDPR (legitimate interests) – e.g., IT security, abuse prevention, quality control,
error analysis
• Art. 6(1)(c) GDPR (legal obligation) – e.g., retention and documentation duties
• Art. 6(1)(a) GDPR (consent) – e.g., optional cookies/analytics where applicable
5. What We Do Not Do
• We do not sell personal data.
• We do not create public profiles or display your email address.
• We do not record conversations and do not store audio recordings for advertising or later
use.
6. Sharing of Data
We only share data where necessary:
a) Service Providers (Processors)
For example: hosting/cloud services, email delivery (verification codes), crash reporting/monitoring,
support tools. These providers act under contractual agreements and may process data only
according to our instructions.
b) App Stores & Payment Processing
Apple/Google process payments independently under their own policies.
c) Legal & Safety
If we are legally obligated or if it is necessary to protect users (e.g., in serious abuse cases), we may
share data with authorities or legal advisors.
d) Corporate Changes
In the event of a merger or acquisition, data may be transferred as part of the transaction, subject to
continued safeguards.
7. International Data Transfers
Depending on the service providers used, data may be processed outside your country. Where data
from the EEA/UK/CH is transferred to third countries, we use appropriate safeguards (e.g., EU
Standard Contractual Clauses) and, where necessary, additional technical and organizational
measures.
8. Data Retention
We store data only as long as necessary for the stated purposes:
• Account data: until deletion of your account (and possibly longer where legally required)
• Technical logs/metadata: generally short-term; security-relevant data may be retained longer
for investigation
• Purchase and billing data: according to statutory retention requirements (e.g.,
tax/commercial law)
9. Your Rights
Where applicable, you have the following rights:
• Access (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection to processing based on legitimate interests (Art. 21 GDPR)
• Withdrawal of consent at any time (Art. 7(3) GDPR)
• Complaint with a supervisory authority (Art. 77 GDPR)
To exercise your rights, please contact us (see Section 11). For security reasons, we may request
proof to verify your identity.
10. Safe Use Notice
SOLO-O is designed to be anonymous. Nevertheless, please do not share personal information (e.g.,
full name, address, phone number, social media accounts) with unknown conversation partners. If
you voluntarily share data, you do so at your own risk.
11. Controller and Data Protection Representative
Controller under data protection law:
Otor Danismanlik LTD. Sirketi (Turkey)
Contact (Support / Privacy inquiries):
support@solo-o.com
EU/CH/UK Representative pursuant to Art. 27 GDPR:
Prighter EU Rep GmbH, Vienna, Austria
Rights portal:
https://app.prighter.com/portal/19906672165
